Please read these terms carefully before using DashCAN products and services.
By accessing or using DashCAN products, services, website, or mobile applications (collectively, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Services.
For purchases, the version of these Terms that you accept at checkout governs that particular order. We may update these Terms over time; any changes are handled as described in the "Changes to these Terms" section below and do not apply retroactively to orders already placed.
DashCAN provides CAN bus interface devices and related mobile applications designed for vehicle data monitoring and diagnostics. Our products are intended for use with compatible Engine Control Units (ECUs) and vehicles.
DashCAN products are designed for:
DashCAN software and hardware are intended solely for closed-course competition and motorsport use. They are not type-approved or certified for use on public roads, and using them on public roads may be unlawful in your country.
You are responsible for using DashCAN products lawfully and safely, and for ensuring that your use complies with all applicable road-traffic, vehicle and other local regulations. We are not responsible for loss or damage arising from use outside this intended scope or in breach of applicable law. This is without prejudice to your mandatory statutory rights and to the limitations set out in Section 9 (Limitation of Liability).
Proper installation is essential for safe operation. Users must:
You place an order through our online shop in a few simple steps:
Before you submit your order, you can review your selection and correct any input errors (such as quantities or address details) by returning to the previous steps in the checkout. The contract is concluded in English. Once your order is placed, we send you an order confirmation by email, and these Terms remain accessible to you at any time at dashcan.eu/terms.
Prices are shown in EUR (and in HUF when you check out from Hungary) and are inclusive of VAT where applicable.
Preorders. Some products may be offered for preorder and are clearly marked as such on the product page, at checkout and on the payment page. The expected dispatch timeframe is stated on the product page and at checkout. Full payment is taken when you place a preorder. If your order contains both preorder and in-stock items, the entire order is shipped as a single delivery once all items are available. Your statutory right of withdrawal (Section 7) is unaffected and the withdrawal period runs from the day you receive the goods. If we are unable to deliver a preordered product within the communicated timeframe, we will inform you and you may cancel the order for a full refund.
All prices are inclusive of VAT where applicable. Any applicable delivery costs are shown separately before you complete your order.
To make the payment obligation explicit, the order button at checkout is labelled "Order with obligation to pay". By clicking it, you confirm a binding order that obliges you to pay. Payment is processed by our payment provider, Stripe.
If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason. This is a statutory, non-waivable right under Hungarian law (45/2014. (II. 26.) Korm. rendelet, implementing Directive 2011/83/EU on consumer rights). It exists independently of, and in addition to, any voluntary goodwill return that we may offer as a courtesy.
Withdrawal period. The withdrawal period expires 14 days after the day on which you, or a third party you designate (other than the carrier), acquire physical possession of the goods. Where the goods are delivered in several instalments or pieces, the period runs from the day you acquire possession of the last item.
Inspecting and testing the goods. You may unpack, inspect and test the goods to establish their nature, characteristics and functioning, in the same way you would be able to in a shop. Withdrawal is not conditional on the goods being unused or in their original packaging. You are only liable for any diminished value of the goods resulting from handling that goes beyond what is necessary to establish their nature, characteristics and functioning.
How to withdraw. To exercise your right of withdrawal, you must inform us of your decision by a clear, unequivocal statement before the withdrawal period expires, for example a message via our contact form. You may use the model withdrawal form below, but it is not obligatory.
Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including the cost of standard (cheapest) outbound delivery, without undue delay and no later than 14 calendar days from the day on which we are informed of your decision. We will use the same means of payment that you used for the initial transaction, unless you expressly agree otherwise, and you will not incur any fees as a result. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earlier.
Returning the goods. You must send the goods back, or hand them over to us, without undue delay and no later than 14 days from the day on which you communicate your withdrawal. You bear the direct cost of returning the goods, unless we have agreed to bear them or the goods are defective.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: DashCAN, via our contact form at https://www.dashcan.eu/contact
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.
A Hungarian-language version of this form and of the withdrawal terms is available on request.
As a consumer, you benefit from mandatory statutory rights under Hungarian law. These rights are provided free of charge and cannot be excluded or limited. The voluntary manufacturer warranty described at the end of this section is an additional benefit and does not affect these statutory rights.
Voluntary manufacturer warranty. In addition to, and without limiting, the statutory rights above, DashCAN voluntarily provides a 12-month manufacturer warranty against manufacturing defects, measured from the date the goods are handed over to you. This voluntary warranty does not affect your statutory rights.
Goods with digital elements. Our products contain digital elements (device firmware and the mobile app). We provide the updates necessary to keep these goods in conformity for the period you can reasonably expect, given their type and purpose.
The following exclusions apply to the voluntary manufacturer warranty only and do not cut down or limit your statutory rights:
Nothing in these Terms excludes or limits our liability for death or personal injury, for damage caused by a defective product under product-liability law, for intentional or grossly negligent breach, or for any other liability that cannot lawfully be excluded or limited.
Subject to the paragraph above, and to the maximum extent permitted by law, DashCAN shall not be liable for indirect or consequential losses, including:
Your mandatory statutory consumer remedies (including the right of withdrawal and the warranty rights described above) are expressly preserved and are not affected by this section.
All content, trademarks, logos, and intellectual property related to DashCAN are owned by DashCAN or its licensors. Users may not reproduce, distribute, or create derivative works without prior written consent.
The DashCAN mobile application and device firmware are licensed, not sold. Users are granted a non-exclusive, non-transferable license to use the software in conjunction with DashCAN hardware. Reverse engineering, decompiling, or modifying the software is prohibited.
We process your personal data in accordance with our Privacy Notice. We use cookies and similar technologies as described in our Cookie Policy. We do not sell your personal data; we share it only with the processors (service providers) listed in our Privacy Notice who help us operate our Services.
We may update these Terms from time to time, for example to reflect changes in the law or to our Services. For registered users, we will give reasonable advance notice (for example, by email) of material changes, together with the right to terminate your account before those changes take effect.
Changes are not retroactive: the version of these Terms that you accepted at the time of an order continues to govern that order.
These Terms and any contract concluded under them are governed by Hungarian law. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence (Article 6 of Regulation (EC) No 593/2008, "Rome I").
Disputes may be brought before the competent courts. If you are a consumer, you may bring proceedings, or have proceedings brought against you, in the courts of your country of domicile.
For questions about these Terms and Conditions, please contact us through our contact form.